escalate
Pronunciation
  • (British, America) enPR: esʹ kə lāt, IPA: /ˈɛs.kə.leɪt/
Verb

escalate (escalates, present participle escalating; past and past participle escalated)

  1. (ambitransitive) To increase (something) in extent or intensity; to intensify or step up.
    Violence escalated during the election.
    The shooting escalated the existing hostility.
  2. (transitive) In technical support, to transfer a customer, a problem, etc. to the next higher level of authority
    The tech 1 escalated the caller to a tech 2.
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